Sorry for the trouble! It's a known issue, and we're currently in the process of fixing it.
If you're experiencing it, please contact us – you can do it here in the app via Contact us button or email us at firstname.lastname@example.org.
It would help our team a lot if you send us:
- What model of the phone you have;
- What iOS version you use;
- What version of Prequel you have installed;]]]
- Video with the issue.
It's also very helpful to us to know what steps you took right before the issue occurred.
Thank you for all your patience and help!