I think the app is broken. How can I fix it?
Sometimes issues may arise if there's not enough working memory available.
To clean it, we recommend restarting your device and then force closing all of the running apps. Then start Prequel again.
If you need any assistance, feel free to contact us! You can do it here in the app via Contact us button or email us at
We're always happy to help :)
Was this helpful?
Not really 🙁
We’re glad to hear that! 🎉
Sorry to hear that!
Please tell us how we can help you: